In short
Your proposal sets out the deposit, the payment schedule and the cancellation terms that apply to your wedding. This page explains how we handle them.
If you cancel
Please tell us in writing as soon as you decide to cancel. Refunds depend on how far ahead of the wedding you cancel and on the costs we have already committed on your behalf, as set out in your proposal. Costs already paid to venues and suppliers on your behalf may not be recoverable.
If you change the date
We will do our best to move your booking to a new date, subject to the availability of our team, your venue and your suppliers. Any extra costs from a change will be explained before you agree.
If we cannot deliver
If we are unable to provide the agreed service for a reason within our control, we will refund the fees you have paid to us for the part not delivered.
Events outside our control
If events outside anyone’s control prevent the wedding going ahead, we will work with you in good faith to rebook or to agree a fair outcome.